NASCAR Fans Want MORE Emails? Here’s Why

With over 250,000 active members, NASCAR’s loyalty program is proving that emotional connections drive deeper engagement. But here’s the surprising part:


🚀 Fans Want More: They’re asking NASCAR to send more emails and push notifications—not fewer. Why? They don’t want to miss out on earning points.


📈 Impact of Membership: Members spend 70% more time on NASCAR.com, consume more content, and share 58% more personal data compared to non-members.


🔑 Key Challenge: It’s not about convincing fans to join—it’s about raising awareness of the program. Once they know, they’re eager to participate.


For brands thinking about loyalty, this is a masterclass: emotional connection + regular reminders = higher engagement.

Paula Thomas here and I am thrilled to be back today interviewing the ACCOR Group – a brand that is joining us today for their fifth interview on the show. And in fact, ACCOR is the most frequent brand we’ve interviewed on our show, given the incredibly generous insights we’ve
Join Monica Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands. Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a
Join us for a special live recording of Let's Talk Loyalty and Loyalty TV, captured on stage at the International Loyalty Leaders Summit! In this episode, our wonderful hosts Amanda Cromhout and Carly Neubauer reflect on 10 standout episodes from the past two years, sharing insights, highlights, and lessons learned