Category: Capillary Open

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s episode features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their neighbourhood, no matter…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. This episode explores some of the key concepts that underpin how we as human beings behave with brands, through the academic insights and wisdom of Alex Brown, whose work I have followed on LinkedIn for the last few years. With an…

As part of the International Leaders in Loyalty Summit in Cape Town, we ran a LIVE broadcast of our conference panel discussion. This will be our FIRST ever live broadcast as exclusive content for subscribers of Loyalty TV. The panel is entitled: South African International Loyalty Awards Winners, sharing the success stories from some of…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. The LEGO Group is the company behind the world’s beloved LEGO® bricks, the world famous toy brand that has been sparking imaginations and inspiring the builders of tomorrow since 1932. The company remains proudly family-owned and is headquartered in Denmark with…

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. I’ve just come back from the annual conference from the Asia Pacific Loyalty Association, and I’m thrilled now to be interviewing this award winning programme. Baker’s Delight won their award for Best Loyalty Program Launch at…

Today is a truly momentous day for us as you’ll hear in today’s episode. It’s “Let’s Talk Loyalty’s” 5th birthday and we are beyond proud of the brand we have created, the loyalty leaders we’ve interviewed and the impact we’ve had so far in the global loyalty industry. As part of our birthday story, we…

PAYBACK is an award-winning customer loyalty program which began in German almost twenty-five years ago, and now operates in multiple countries worldwide. The business is part of the American Express Group and it also operates as a multi-channel marketing platform. When it comes to coalition loyalty, the PAYBACK programme is undoubtedly one of the best…

Begum Kaya is the Global Head of CRM & Loyalty / Pizza Hut for Yum! Brands, Inc, a company headquartered Kentucky, that operates a network of over 55,000 restaurants in more than 155 countries worldwide through its subsidiaries and franchisees. Yum Brands concepts include KFC, Taco Bell, Pizza Hut and the Habit Burger Grill –…

Jelena Kezika is the Senior Director of Strategy for the Global Hotel Alliance and we were delighted that she joined us in our studio in Dubai. The Global Hotel Alliance (or GHA for short) brings together a collection of independent hospitality brands, sharing a technology platform to create a multi-brand loyalty programme called GHA DISCOVERY.…